Coronavirus Information

Changes to how we are operating

We have been working hard to consider every step of our processes to ensure you are kept as safe as possible while enjoying your experience in-store at Bailey & Sons. We are still here to help you with every jewellery project you have, but we have made some changes to keep you safe.

View COVID-19 Compliance Statement

Our NEW Opening Hours

Monday 9th November – 2nd December 10am – 3.30pm

On Saturday 31st October, the Prime Minister announced a national lockdown from Thursday 5th November until the 2nd December. This includes non-essential retail such as us.

However, certain services of ours will remain Open and Available and others will be on Hold.

In progress Jewellery Repairs, Special orders and Watch batteries will still be completed and available to collect from outside our store, after payment.

We will be OPEN for, Phone calls, Emails and Video consultations. We are also working on our new Click & Collect/PAY NOW service so that you can still buy Gifts for yourself, a loved one, or for Christmas.

Unfortunately we will be Closed for browsing and walk ins and our Repair & Watch services will be placed on Hold. No repairs can be dropped off and we cannot fit watch batteries at this time.

These hours and services will be reviewed and may change after Wednesday 2nd December.

Thank you

Charlotte 

 


How we communicate with you

We will still be here during our normal hours 9am-5pm, behind closed doors to help you any way we can.

Phone calls: We will be answering calls from 8.45am until 5.30pm.

Video calling: We are able to use some of our phones or laptop to send you a link to Zoom video chat. This link can be sent to you via email or mobile for your ease. If you do not want to come into the store this way we can still help you find what you are looking for or to have a consultation about a service you require.

Emails: We will be back to manning our emails as usual and we can send you images and videos of items on request so you can be confident you have found the right piece.

Please note: Due to the new national lock down (5th November – 2nd December) We can no longer carry our Jewellery and Watch repairs. 

We LOVE our customers so…

  • Please do not enter if you have or recently had a fever, cough, shortness of breath, loss of taste or smell
  • Please pay by card when possible
  • We would insist that all our customer use the antibacterial hand sanitiser on our door please before entering. This is an automatic pump so just place your hand underneath. (using your own is no problem at all)
  • Please avoid close contact and put distance between yourself and others
  • If you are wearing a face mask, please understand our security need to see ID and we may possibly ask you to remove your mask and look at our camera

Changes inside the store

  • Increasing handwashing and surface cleaning
  • Adding Protective screens on our counters
  • Using a hatch to allow the passing of goods between you and the team
  • Using face visors & gloves when appropriate
  • Being careful not to cross-contaminate customers goods
  • Cleaning our stock after every viewing
  • Having strict cleaning schedules that insist on cleaning desks and serving equipment between each customer and key touchpoints throughout the store several times a day
  • Our staff will wash their hands between each customer they greet to make sure to keep themselves, and you safe
  • We have removed our single chair to ensure we are safely distancing everyone in the store

Taking in Customers goods

Before we touch and examine your jewellery it will go through a cleaning process to allow us to safely examine it. Some of the team may wear gloves for this cleaning process while others will sanitise with antibacterial gel.

Thank you for visiting this page and being cautious and considerate at this time.
We have missed all our customers during lock-down and we cannot wait to help all of you again.

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