Coronavirus Information

We have been working hard to consider every step of our processes to ensure you are kept as safe as possible while enjoying your experience in-store at Bailey & Sons. We are still here to help you with every jewellery project you have, but we have made some changes to keep you safe.

If you have been told to self isolate, or have any COVID symptoms, please stay at home and do not enter the store.

Easing of Restrictions

With regard to the latest government guidelines on the easing of Covid-19 restrictions on the 19th July, we would like to reassure you that we are still following safe procedures.

Our priority has been and will continue to be our customers and staff therefore we will continue to wear our face covering throughout July. We kindly ask you to consider wearing a face covering too, particularly while browsing but please understand our security needs if you are asked to remove it briefly for our CCTV.

Please continue to social distance where possible and we will allow three small groups in store at once, situated at our designated serving areas.

We will keep our sanitisers in place and request that you use these please upon entry into our store or before you handle the jewellery. We will continue to hand wash or use sanitiser between each customer.

Repairs: Watch batteries will now be a day turnaround, Straps & Links out will be 30-60mins. Please contact us for more details.

View COVID-19 Compliance Statement


How we communicate with you

We are here during our normal hours 9am-5pm.

If you would like to book an appointment for a particular time to see us please call or email and we would be happy to help. If you are self isolating or feel nervous about coming in store we can also still help you find what you are looking for by having a consultation via:

Video calling: We are able to use some of our phones or laptop to send you a link to Zoom video chat. This link can be sent to you via email or mobile for your ease.

Emails: We will be back to manning our emails as usual and we can send you images and videos of items on request so you can be confident you have found the right piece.

We LOVE our customers so…

  • Please do not enter if you have or recently had a fever, cough, shortness of breath, loss of taste or smell
  • Please pay by card when possible
  • We would insist that all our customer use the antibacterial hand sanitiser on our door please before entering. This is an automatic pump so just place your hand underneath. (using your own is no problem at all)
  • Please avoid close contact and put distance between yourself and others
  • We kindly ask you to consider wearing a face covering, particularly while browsing
  • Please understand our security needs to see ID or we may possibly ask you to remove your mask and look at our CCTV.

Changes inside the store

  • We are still handwashing or sanitising between customers
  • Our Protective screens will still be in place on our counters, using a hatch to allow the passing of goods between you and our team
  • We will still have a face visors or face covering on when appropriate
  • We will still have cleaning schedules in place for counters, equipment and key touchpoints

Thank you for visiting this page and being cautious and considerate at this time. #shopkind #supportlocal

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