Coronavirus Information

Changes to how we are operating

Watch batteries, straps & links out will need to be quarantined, therefore there will be a three day turnaround.

In Store

We have been working hard to consider every step of our processes to ensure you are kept as safe as possible while enjoying your experience in-store at Bailey & Sons. We are still here to help you with every jewellery project you have, but we have made some changes to keep you safe.

View COVID-19 Compliance Statement


How we communicate with you

We are here during our normal hours 9am-5pm.

Video calling: We are able to use some of our phones or laptop to send you a link to Zoom video chat. This link can be sent to you via email or mobile for your ease. If you do not want to come into the store this way we can still help you find what you are looking for or to have a consultation about a service you require.

Emails: We will be back to manning our emails as usual and we can send you images and videos of items on request so you can be confident you have found the right piece.

We LOVE our customers so…

  • Please do not enter if you have or recently had a fever, cough, shortness of breath, loss of taste or smell
  • Please pay by card when possible
  • We would insist that all our customer use the antibacterial hand sanitiser on our door please before entering. This is an automatic pump so just place your hand underneath. (using your own is no problem at all)
  • Please avoid close contact and put distance between yourself and others
  • If you are wearing a face mask, please understand our security need to see ID and we may possibly ask you to remove your mask and look at our camera

Changes inside the store

  • Increasing handwashing and surface cleaning
  • Adding Protective screens on our counters
  • Using a hatch to allow the passing of goods between you and the team
  • Using face visors & gloves when appropriate
  • Being careful not to cross-contaminate customers goods
  • Cleaning our stock after every viewing
  • Having strict cleaning schedules that insist on cleaning desks and serving equipment between each customer and key touchpoints throughout the store several times a day
  • Our staff will wash their hands between each customer they greet to make sure to keep themselves, and you safe
  • We have removed our single chair to ensure we are safely distancing everyone in the store

Taking in Customers goods

Before we touch and examine your jewellery it will go through a cleaning process to allow us to safely examine it. Some of the team may wear gloves for this cleaning process while others will sanitise with antibacterial gel.

Thank you for visiting this page and being cautious and considerate at this time.
We have missed all our customers during lock-down and we cannot wait to help all of you again.

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