Lead Times

Most of our products are in stock and available for delivery or collection, however, a small number of items have a lead time in order for us to prepare the item for sale or to receive it from our suppliers. The lead time is the estimated amount of time it will take before your order is dispatched.

Delivery

All items are delivered free of charge to mainland UK addresses within 1 to 3 working days. We’ll choose the most appropriate courier service depending on the items in your order, however, regardless of who we choose your order will be fully insured.

Returns

All online purchases can be refunded or exchanged if unworn or showing no signs of wear, excluding earrings for hygiene reasons. This must be done within 30 days of purchase.

If you return goods, either by post or in-store, please contact us beforehand so that we know to expect your return.

Goods returned by post or courier will be at your own expense, therefore, we recommend you send them via a signed and insured service. If your items are received in a satisfactory condition, we will aim to process your refund within 7 working days.

Collect in Store

Once we’ve received your order, a member of our team will prepare it for collection from our shop. We’ll send you an email when your order is ready for collection. When you come to the shop we’ll ask you to confirm your order number and ask you to verify your address or contact details. During Lockdown, please ring our doorbell that is on our grill for assistance.

Please remember that your order will not be ready for collection until we notify you via email. Your order will be held for 5 working days, and if not collected, your order will be cancelled, refunded and returned to stock.

Orders placed after 2 pm will not be available to collect until the next working day.

Important Notes

Your order will only be processed during our opening hours Monday – Saturday: 10 am – 3.30 pm.

We do not store any of your card details, they are held by our payment processor, Stripe – view their Terms of Service. We store your order details for 30 days, after which they are permanently deleted from our system.

 

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